Workplace Conflict Resolution can tailor part, single or multiple full day leadership training programs with a number of module topics as selected by the client. It is preferred that any leadership training program includes some form of ‘follow up’ to support improved transfer of learning into everyday practices. ‘Follow up’ formats include setting actions plans, delivering on mini-projects, reporting back into the facilitator and participating in 1-1 telephone or onsite coaching sessions in between the delivery of training sessions.
Effective Communications (including giving and receiving feedback)
Understanding the impact of context, verbal language, body language and the need to develop active listening skills. The importance of rephrasing and reframing in regards to the use of oppositional position statements and being able to present and explore (or uncover for the other participant) the real interests driving the communication.
Developing a Positive Culture
Discussing the complexities of culture, identifying which factors define a positive culture, agreeing on actions to explicitly develop a positive culture within organisational policies, identifying and having strategies to manage covert behaviours/actions which do not encourage or embrace the agreed positive culture.
Incorporating the concepts of mindfulness, stress triggers, unconscious reactions, staying ‘above the line’ and learning strategies to remain logical and objective to absorb and constructively respond to what may seem as adverse impacts.
Framing the context of the training on the premise that change is a process of continual transformation and viewing this from the perspective of a senior leader, the team, and as a team individual. Providing participants with strategies to achieve smooth progression through any transformation cycle.
High Performing Teams
Discussing the complexities of team dynamics, the components necessary for a high performing team, exploring individual responsibilities, alignment with and commitment to teams, being accountable, holding others to account, and using constructive communication skills.
High Performing Teams (Senior Leaders)
Discussing the complexities of team dynamics as well as the complexity of senior leaders belonging to a number of teams (both horizontally, vertically and externally to the organisation), exploring individual responsibilities, alignment with and commitment to teams, being accountable, holding others to account and using constructive debating and negotiations skills.
From Management to Leadership
Management and leadership are two different skill sets which often become lost in the blurring of these roles. Untangling these skill sets and placing focus on individual components supports participants to become more effective managers and more flexible and influential leaders.
Understanding self and others for improved workplace communications and relationships, leadership development and/or team building using
•DISC or Extended DISC profiling;
•Human Synergistics Life Styles Inventory Profiling; and/or
•Team Management Systems.
Performance Management: informal and formal processes
Reframing performance management so that it is no longer a task to be avoided but rather a constructive process embraced by managers. Upskilling managers to be confident to provide informal feedback to individuals and teams on a frequent basis, knowing when to escalate the situation to a formal process and successfully managing that process with positive regard for the employee and the process.
The Fire Within
This half day program focuses on ‘Leadership Transformation’ - understanding and harnessing our real desire that drives improved personal performance for the greater benefit of the organisation. This is a reflective exercise, drawing each leader to personally define success and recognise their own personal ambitions then weaving these into sustained support for organisational change and success. The purpose of this half day is for leaders to reconnect with their authentic selves and to be more purposeful, calm and responsive. Organisational change and organisational success are underpinned by personal ambition for change and personal successes.
Energised Thinking (Whole Brain Thinking)
Energised Thinking is a half day leadership training session that provides strategies for leaders to access a new way of thinking called ‘whole brain’ thinking. This type of thinking improves creative thinking and problem solving. Energised Thinking offers a process to shift leaders out of the pressured cycle of ‘try harder, think harder’ to be able to solve complex problems with ease thus lowering stress levels and improving business outcomes with more effective decision-making skills.
Research shows 71% of leaders are believed to restrict people’s thinking and are seen as restrictive, stressful, inhibiting change, over-rated and not visionary. When leaders are stressed and frustrated they stress the whole team. Energised Thinking teaches leaders how to move their decision-making processes between the conscious mind and the unconscious mind and present as more relaxed and visionary leaders.
Additional material covered in a Workplace Harmony Solutions leadership training program can include some or all of the following components:
- Role clarification
- Professional workplace relationships (including professional boundaries)
- Giving and receiving feedback
- Complaints handling
- Conflict management, including working with difficult or aggressive staff/clients
- ‘Above the line’ ‘below the line’ management behaviours
- Prevention of unlawful discrimination, bullying and harassment
- Addressing incidents of inappropriate behaviour ‘in the moment’
- and more
Strategies for Effective Time Management and Task Achievement
This training module teaches participants that everyone can find strategies that suit them to become more effective in both use of time and rate/quality of output.
Workplace structures can mean that employees are required to cover a number of roles each with a number of tasks and competing priorities.
Our natural tendency can be to give biased focus to the tasks that require less thinking and energy or for other reasons we find easier to complete. Hence, although we appear busy and tell ourselves and others that this is so, we are not being fully productive or successful in achieving all the requirements of our role.
To help achieve success in all aspects of one’s role, this training session provides the space and encouragement to fully dissect one’s role, to reflect on what is really needed in the role and to make plans to give the necessary time and attention to every aspect of the role.
In addition, strategies are provided to support the daily habit of creating to do lists (at the beginning of each day and reflection at the end of each day), prioritising, setting time frames supported by detailed action planning and calendar management, managing email inboxes and creating times for focused attention with small rest breaks to recharge. This module is about working smarter and not harder.
Depending on the needs of your business our leadership programs can be delivered in a half-day or full-day format or an extended interactive program incorporating ‘homework’ and one-on-one leadership coaching. Our intensive programs also include a final report submitted to the CEO outlining the progress and achievements of each participant in relation to their leadership development.